Frequently Asked Questions
What is MDF?
MDF, medium density fiberboard, is made out of wood waste fibers glued together with resin, heat and pressured. MDF takes well to prime and paint leaving an attractive and smooth finish, unlike other wood products. MDF is smooth, uniform and doesn't warp. MDF is green friendly as solely made from waste that would otherwise be dumped in a landfill.
When will I receive my doors after I order them?
Please view the top of our homepage for updated lead times for finished and unfinished products. Typically unfinished doors will ship in approximately 1 week, primed and finished painted doors are approximately 3-4 weeks and custom doors are approximately 3-4 weeks.
What MDF grade/quality do you use?
We use the best quality of MDF that is on the market. Why does the quality of MDF matter, it matters because of how it machines which effects sanding time (which could effect how smooth the finish door would be). The MDF we use qualifies for all LEED, CARB (California Air Resources Board), SCS (Scientific Certification Systems), EPP, SFI (Sustainable Forestry Initiative), HUD CFR 3280, National Association of Home Builders - Model Green Home Building Guidelines, Green Globes Systems.
What are concealed hinges?
Concealed hinges, also known as European cup hinges, are unseen when the door is closed. We offer boring for the holes required by mounting these hinges as well as supplying the hinges. If you would like flush mount hinges call us at 1-877-206-1052 or email us at info@CrystalLakeMillworks.com.
How will my cabinet doors be finished?
All cabinet doors and drawer fronts are shipped unfinished. Our recommendation is that you prime/seal them within 72 hours of receiving them. Sanding the doors or drawer fronts before priming/sealing is the customers responsibility. We also recommend that you sand between each coat. (All images of finished cabinet doors on this website are for illustration purposes only)
How do I measure for my cabinet doors and drawer fronts?
See How to measure Cabinet Doors and Drawer Fronts?
What is the maximum height of door you manufacture?
The maximum height we are able to manufacture is 12'. (please get a freigt quote before placing your order for anything over 5' as shipping will be MORE than what is charged online)
What is the thickness of your MDF Cabinet Doors and Drawer Fronts?
All our cabinet doors and drawer fronts are 3/4 inches thick.
How should I measure my drawer front that sits above a cabinet door?
For drawer fronts that lie over a cabinet door, using the same width measurement for both the cabinet door and drawer front is standard. Certain cabinet styles in the industry may be different, so use your discretion when measuring your drawer fronts.
What is your return policy?
See Return Policy
Can I expedite or rush ship my order?
Yes, you can. There is a $60 charge to rush ship.
How do I place my order?
You can either place an order online through our website, email sales@CrystalLakeMillworks.com, fax to 262-632-0072, call us at 1-877-206-1052 or mail to Crystal Lake Millworks, ATTN: Sales, 1215 Lockwood Ave, Racine, WI 53403. We accept Visa, Mastercard, Discover, wire transfers and or certified check (production of your order will not begin until payment is received). If you are calling in an order your order MUST be confirmed via fax or email. View our Mail Order Form here.
How do I request a quote?
You can print off a Quote/Order Form from our website and either email it to quotes@CrystalLakeMillworks.com, fax to 262-632-0072 or call us at 1-877-206-1052.
Do you have a minimum order?
No, we do not have a minimum order. (Does NOT apply to painted orders)
How do I handle a claim if my order or part of my order came damaged?
Inspect your shipment immediately and indicate any visible damage on your freight bill. In case of damage, notify the delivering carrier immediately, requesting that inspection be made and confirm with a written report, holding a copy of the request for claim purposes. Keep all packaging and damaged product for inspection. Call us with the damaged items to file a claim.
Can I paint my doors or drawer fronts?
Yes, our doors are meant to be primed and painted. They are smooth with no seams. MDF is NOT meant for staining. When you receive your unfinished doors, our recommendation is that you prime/seal them within 72 hours of receiving them. Sanding the doors or drawer fronts before priming/sealing is the customers responsibility. We also recommend that you sand between each coat. (All images of finished cabinet doors on this website are for illustration purposes only)
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